Privacy Policy

01Overview

AI Review Sensor ("AI Review Sensor," "we," "us") is an AI-powered platform that helps businesses collect, read, and reply to customer reviews, comments, and direct messages across the Apple App Store, Google Play, Gmail, Google Business Profile, Facebook, Instagram, and X (Twitter) — with replies engineered to support ASO and SEO performance. This Privacy Policy explains what we collect, how we use it, how you can delete it, and the choices you have. By using our website, beta program, or product, you agree to the practices described here.

02Who We Are

For the account data you provide to us directly, AI Review Sensor is the data controller. For the review, comment, and message content you import from connected platforms, you are the controller and AI Review Sensor acts as your processor, handling that content on your instructions to operate the Service.

03Information We Collect

We collect the following categories of information:

• Account data — your name and email address when you sign up.
• Connected content — reviews, star ratings, and the public comments and direct (private) messages from the accounts you connect, along with the reviewer's or sender's display name, the platform's comment/message identifiers, the sender's platform user id (so a reply can be addressed back to them), and timestamps.
• Reply data — the responses you draft, edit, approve, or send through the platform, including AI-suggested drafts.
• Usage analytics — IP address, browser and device information, pages viewed, and interaction patterns, collected through our analytics provider (Microsoft Clarity) when enabled.
• Communications — the contents of messages you send us and your email and subscription preferences.

04How We Use Information

We use your information to:

• Operate the core service — aggregating reviews, comments, and messages into one inbox and generating on-brand reply drafts.
• Engineer replies that support your ASO and SEO goals, such as natural keyword inclusion.
• Improve, secure, and troubleshoot the platform.
• Communicate with you about your account, product updates, and support requests.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Comply with legal obligations.

We do not sell your data, and we do not use your connected content or reply data to train general-purpose AI models for third parties.

05Connected Platforms

When you connect a platform, you authorize access through that provider's official authentication (such as OAuth) using the narrowest scopes required to read your reviews, comments, and messages and, where you enable it, to publish replies on your behalf. We only publish or modify content with the permission you configure, and you can disconnect a platform at any time from your settings.

06AI Processing of Your Content

To classify items and draft replies, the text of your reviews, comments, and messages (with limited context) is processed by AI models through our inference provider, and may be sent to translation providers to detect and translate languages. This processing generates results for your account only. We do not permit your content to be used to train general-purpose models for unrelated third parties. AI-generated drafts are suggestions — you remain responsible for reviewing content before it is published, as described in our Terms of Service.

07Sharing & Disclosure

We share information only:

• With service providers that operate the platform under confidentiality and data-processing obligations — hosting, analytics (Microsoft Clarity), AI inference and translation (used to classify, draft, and translate your content), and email delivery.
• When required by law, regulation, legal process, or an enforceable governmental request.
• In connection with a merger, acquisition, or sale of assets, where the receiving party agrees to honor this Policy.

08Data Retention

We retain account information while your account is active, and connected content for historical reporting and continuity of service. You can delete your data at any time — see Data Deletion below.

09Data Deletion

You control deletion of your data:

• Delete your whole account — in the app, go to Settings → Account → "Delete my account" and confirm with your password. This permanently removes your profile, imported reviews, comments, and messages, reply drafts, brand-voice settings, and your connected-platform credentials.
• Disconnect a single platform — from Integrations, disconnecting a platform deletes the access token we stored for it and stops further syncing.
• By email — you can also email a deletion request from your registered address to [email protected] with the subject "Data Deletion Request"; we may verify your identity before acting on it.

Deleting your account or disconnecting a platform removes the access token we stored for that platform. We cannot delete content that lives on the third-party platform itself (for example, a reply already published publicly) — you manage that on the platform. We complete deletion from our active systems within 30 days. Residual copies in encrypted, access-controlled backups are purged on a rolling schedule, after which the data is no longer recoverable, except where we must retain certain records to meet a legal obligation.

10Security

We protect your data with encryption in transit (TLS), encryption of stored platform credentials at rest, scoped access tokens, access controls restricting production data to authorized personnel, and ongoing monitoring. No system is perfectly secure, but we will notify affected users and authorities of a breach as required by applicable law.

11Your Rights

Depending on where you live, you may have the right to access, correct, delete, export, or restrict the processing of your personal information, and to object to certain processing. You can update your profile and delete your account directly in the app; for access or export requests, contact us at [email protected]. We respond within the timeframes required by applicable law.

12Cookies & Tracking

We use a minimal set of cookies to keep you signed in and maintain session security, and an analytics tool (Microsoft Clarity) to understand aggregate usage. You can control or block cookies through your browser settings; blocking some may affect functionality. See our Cookie Policy for details.

13International Transfers

If we transfer personal information across borders, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

14Children's Privacy

Our service is intended for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children. If we learn that we have, we will delete it promptly.

15Changes to This Policy

We may update this Policy from time to time. For material changes, we will notify you by email or through an in-product notice before they take effect. The "Last updated" date above reflects the latest revision.

16Contact Us

Questions about this Policy or your data? Email us at [email protected]. We aim to respond within 5 business days.